From: Robin Mangold, Principal
I have been looking at doing this for a long time. qMetrix started designing quality improvement applications in 2007 and since then we have found ourselves in discussions with many different industries. We started with healthcare, which was close to home for one of our founders since he is a surgeon. The idea stemmed from a search for a solution to improve the quality of patient care. Well, there are many people looking for new, innovative solutions for quality improvement challenges.
We have worked with hospitals, nurses, quality staff, physicians, railroads, paper mills, printers, freight carriers, warehouses, publishers, insurance providers, hotels, resorts and management companies and everyone has common goals...save money, actually use data that is being collected and improve. If we are not improving as a company, hospital, hotel we are not growing.
This all brought me to the conclusion that we, as a group, have gained a lot of expertise in this subject and we are not done. Every day we learn something new about some aspect of someone’s business. So, we should share this information from our professional training and the insights our customers and colleagues are kind enough to pass on to us. We have started this blog with that intention. We are excited about our applications and the many other ways we can help people improve quality. This will be a fantastic year. Time to start sharing!